Welcome to the Rivosaa Travel Help Center. This section provides answers to commonly asked questions to help you understand our services, processes, and support structure.

General Questions

What is Rivosaa Travel?

Rivosaa Travel is a travel services portal available at rivosaa.com, operated by Ezoom Infotech Pvt. Ltd.. We act as a travel agent, providing assistance with travel packages, flight bookings, and visa guidance.

Does Rivosaa Travel directly provide travel services?

No. Rivosaa Travel operates strictly as a travel agent and service facilitator. Airlines, hotels, tour operators, and visa authorities are independent third-party service providers.

Travel Packages

Do you offer customized travel packages?

Yes. We offer both standard and customized domestic and international travel packages based on your preferences, budget, and travel requirements.

What is included in a travel package?

Package inclusions vary depending on the itinerary and service provider. Details such as accommodation, transportation, meals, sightseeing, and inclusions are clearly communicated before confirmation.

Flight Bookings

Can I book flights through Rivosaa Travel?

Yes. We assist with domestic and international flight bookings, subject to airline availability and fare rules.

Can flight bookings be changed or cancelled?

Changes and cancellations are governed by airline policies. We assist with processing requests, but charges and approvals depend entirely on the airline.

Visa Assistance

Do you guarantee visa approval?

No. Visa approval, rejection, and processing timelines are solely determined by the respective embassy or consulate.

What documents are required for visa processing?

Required documents depend on the destination country and visa type. Our team will inform you of the exact requirements during the application process.

Payments

What payment methods do you accept?

Payment methods are communicated at the time of booking. All payments must be completed to confirm services.

Are prices fixed once quoted?

Prices are subject to change until booking confirmation and full payment are completed, as they depend on third-party service providers.

Cancellations and Refunds

How do cancellations work?

Cancellations and refunds are governed by the policies of airlines, hotels, tour operators, or other service providers.

Rivosaa Travel assists in coordination but does not control refund decisions.

How long does it take to receive a refund?

Refund timelines depend on third-party providers and payment gateways. Processing time may vary.

Booking Changes

Can I modify my booking after confirmation?

Yes, subject to availability and applicable charges imposed by the service provider. Early requests increase the chances of successful modifications.

Technical Support

What if I face issues on the website?

If you encounter any technical issues while using rivosaa.com, please contact our support team for assistance.

Customer Responsibilities

What information do I need to provide?

Customers must provide accurate personal, passport, and travel details. Incorrect or incomplete information may result in service disruption or financial loss.

Contact Support

If your question is not answered above, please contact our Help Center.

Support Hours

Our Help Center operates during standard business hours. Response times may vary depending on enquiry type and third-party service provider timelines.