This Refund & Cancellation Policy explains the terms under which cancellations and refunds are processed for services booked through rivosaa.com, operated by Ezoom Infotech Pvt. Ltd.. Customers are advised to review this policy carefully before confirming any booking.

General Policy

All cancellations and refunds are governed by the policies of respective third-party service providers, including airlines, hotels, tour operators, transportation providers, and visa authorities.

Rivosaa Travel acts solely as a travel agent and service facilitator and does not control refund decisions, timelines, or charges imposed by third parties.

Flight Ticket Cancellations and Refunds

Flight ticket cancellations and refunds are subject to airline fare rules. Certain tickets may be non-refundable or partially refundable.

Cancellation charges, refund eligibility, and processing timelines are determined exclusively by the airline. Rivosaa Travel assists in submitting cancellation and refund requests as per airline procedures.

Travel Package Cancellations and Refunds

Travel package cancellations are governed by the terms of hotels, tour operators, and service partners included in the package.

Charges may vary based on the date of cancellation, travel season, and service provider policies. Refunds, if applicable, are processed after applicable deductions.

Hotel Booking Cancellations and Refunds

Hotel booking cancellations are governed by individual hotel policies. Some bookings may allow free cancellation within a defined period, while others may incur partial or full charges.

Refunds are processed only if permitted under the hotel’s applicable policy.

Visa Fees and Related Charges

Visa fees, embassy charges, government fees, and service charges are generally non-refundable once the visa process has commenced or documents are submitted.

Cancellation of travel services does not guarantee a refund of visa-related fees.

How to Request a Cancellation or Refund

All cancellation and refund requests must be submitted through Rivosaa Travel’s official support channels with complete booking details.

Requests are processed only after verification and confirmation from respective service providers.

Refund Processing Timeline

Refund processing timelines vary depending on third-party providers and payment gateways. While follow-ups are supported, delays caused by external entities are beyond direct control.

Service Fees

Any service fees charged by Rivosaa Travel for consultation, booking, or assistance may be non-refundable unless explicitly stated otherwise in writing.

Force Majeure

No refunds or compensation shall be provided for cancellations caused by events beyond reasonable control, including natural disasters, pandemics, government restrictions, strikes, or airline operational issues, unless permitted by the service provider.

Customer Responsibility

Customers are responsible for reviewing cancellation and refund terms at the time of booking. Early cancellation may reduce applicable charges depending on provider policies.

Policy Amendments

Ezoom Infotech Pvt. Ltd. reserves the right to amend or update this Refund & Cancellation Policy at any time. Updates are effective upon publication on rivosaa.com.