Welcome to rivosaa.com, a travel services portal operated by Rivosaa Travel, which is a brand and business division of Ezoom Infotech Pvt. Ltd.. By accessing this website or using any services offered through this portal, you agree to be bound by the Terms of Service outlined below. If you do not agree with these terms, please discontinue use of the website and services.

Company Information

Rivosaa.com is owned and operated by Ezoom Infotech Pvt. Ltd., an incorporated company providing travel facilitation services under the brand name Rivosaa Travel.

Legal Entity Name: Ezoom Infotech Pvt. Ltd.
Brand / Portal Name: Rivosaa Travel (rivosaa.com)
GST Number: 07AAGCE0928A1Z5
PAN Number: AAGCE0928A
TAN Number: DELE15251F

Role of Rivosaa Travel

Rivosaa Travel operates strictly as a travel agent and service facilitator. We do not own, manage, operate, or control airlines, hotels, transportation providers, tour operators, or immigration authorities.

All travel services are delivered by independent third-party suppliers. Our role is limited to facilitating bookings and providing professional assistance as an intermediary.

Scope of Services

Services provided through rivosaa.com include travel packages, flight bookings, visa assistance, and related travel support. All services are subject to availability and the terms and conditions of respective third-party service providers.

Bookings and Confirmations

All bookings made through rivosaa.com are subject to confirmation by the relevant service providers. Prices, availability, schedules, and conditions may change until full payment is received and booking confirmation is issued.

Payments

Payments must be made in full as communicated at the time of booking. Any applicable taxes, service charges, convenience fees, or third-party costs shall be borne by the customer unless otherwise stated in writing.

Cancellations, Amendments, and Refunds

All cancellations, changes, and refund requests are governed strictly by the policies of the respective airlines, hotels, tour operators, or service providers.

Rivosaa Travel assists in processing such requests but does not guarantee refunds or waive penalties imposed by third parties.

Visa Assistance Disclaimer

Rivosaa Travel provides visa guidance and documentation assistance only. Visa approval, rejection, processing timelines, and final decisions are solely at the discretion of the respective embassy or consulate.

Rivosaa Travel does not guarantee visa outcomes under any circumstances.

Customer Responsibilities

Customers are responsible for providing accurate and complete personal, travel, and identification details, ensuring passport validity, meeting visa requirements, and complying with immigration and travel regulations of the destination country.

Limitation of Liability

Ezoom Infotech Pvt. Ltd., including its brand Rivosaa Travel, shall not be held liable for any loss, delay, damage, injury, expense, or inconvenience caused by third-party service providers, force majeure events, government actions, technical failures, or circumstances beyond reasonable control.

Any liability, if applicable, shall be limited strictly to the service fee charged by Rivosaa Travel.

Website Usage

Users agree not to misuse the website, submit false or misleading information, attempt unauthorized access, or engage in activities that may harm the website, systems, or reputation of the company.

Intellectual Property Rights

All content available on rivosaa.com, including text, logos, trademarks, designs, and branding materials, is the intellectual property of Ezoom Infotech Pvt. Ltd.

Unauthorized use, reproduction, or distribution is strictly prohibited.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of competent courts in India.

Changes to Terms of Service

Ezoom Infotech Pvt. Ltd. reserves the right to modify or update these Terms of Service at any time without prior notice. Continued use of rivosaa.com constitutes acceptance of the revised terms.

Contact Information

For questions, clarifications, or legal enquiries related to these Terms of Service or services offered through rivosaa.com, please contact us below.