This Privacy Policy describes how personal information is collected, used, stored, and protected by Rivosaa Travel, operating through rivosaa.com, a travel services portal owned and operated by Ezoom Infotech Pvt. Ltd. We are committed to safeguarding the privacy and confidentiality of all users, customers, and partners who engage with our website and services.

Company Information

Legal Entity Name: Ezoom Infotech Pvt. Ltd.
Brand / Portal Name: Rivosaa Travel (rivosaa.com)
GST Number: 07AAGCE0928A1Z5
PAN Number: AAGCE0928A
TAN Number: DELE15251F

Information We Collect

We may collect personal, professional, and travel-related information including, but not limited to, full name, contact details, email address, passport and identification details, travel preferences, booking information, payment-related data, and documents required for visa processing.

Information is collected only when voluntarily submitted through website forms, enquiries, emails, phone communication, or direct interaction with our representatives.

How We Use Your Information

Information collected is used strictly for legitimate business purposes, including providing travel packages, flight bookings, visa assistance, customer support, service confirmations, invoicing, compliance requirements, and communication related to enquiries or bookings.

Information may also be used to improve service quality and internal operational efficiency.

Information Sharing and Disclosure

Ezoom Infotech Pvt. Ltd. does not sell, rent, or trade personal information. Information may be shared on a need-to-know basis with authorized third-party service providers such as airlines, hotels, tour operators, visa processing entities, payment gateways, or regulatory authorities.

Sharing is limited strictly to what is necessary to fulfill requested services or comply with legal obligations.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, loss, or alteration.

While we strive to maintain secure systems, users acknowledge that internet data transmission cannot be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as required to fulfill service obligations, comply with legal and regulatory requirements, resolve disputes, or enforce agreements.

User Rights

Users may request access to, correction of, or deletion of their personal information by contacting us using the details provided below.

Requests are handled in accordance with applicable data protection laws and legitimate business requirements.

Cookies and Website Technologies

Rivosaa.com may use cookies or similar technologies to enhance website functionality, analyze traffic, and improve user experience.

Users may manage or disable cookies through browser settings, noting that certain website features may be affected.

Third-Party Websites

Our website may contain links to third-party websites. Ezoom Infotech Pvt. Ltd. is not responsible for the privacy practices, content, or security of external websites.

User Consent

By accessing rivosaa.com or submitting personal information, users consent to the collection, use, processing, and storage of information in accordance with this Privacy Policy.

Changes to This Privacy Policy

Ezoom Infotech Pvt. Ltd. reserves the right to modify or update this Privacy Policy at any time without prior notice.

Continued use of the website constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests related to this Privacy Policy or handling of personal information, please contact us using the details below.